Cuddle cover

No, that's not possible. The covers are specifically made for the respective shape of the dog bed (oval or rectangular) and only fit the models designed for them.

Why doesn't it fit?
Different shape: Oval and rectangular beds have completely different dimensions and contours, so the covers would not fit correctly.

Perfect fit: Our covers are precisely tailored to the shape and dimensions of the respective bed models to ensure optimal fit and comfort.

An oval cover cannot be used on a rectangular bed, and vice versa. Please choose a cover that matches the shape of your dog bed so that it fits perfectly and your dog lies comfortably.

Yes, we have fabric samples of every fabric used in our dog beds, which you can conveniently order to your home. This way you can not only see the colors, but also feel which fabric best suits you and your dog.

Advantages of fabric patterns:

• You can test the feel and quality before buying.
• The colors can be perfectly matched to your decor.
• Ideal for checking which fabric is most comfortable for your dog.

If you are unsure which fabrics are suitable, we will gladly help you with your selection!

Yes, all Wau-Bed covers have a summer and a winter side to offer your dog the best comfort all year round.

Details about the pages: Winter page (bottom page):

Outdoor fabric:
Some models have an underside made of robust and durable outdoor fabric that is cool and dirt- and water-repellent.

High-quality synthetic leather:
Other models feature a base made of high-quality synthetic leather that regulates temperature and is easy to clean.

Summer side (top):
The summer side can be selected from different types of fabric, depending on your preferences and your dog's needs.

Yes, all interchangeable covers have a summer and winter side. Depending on the model, the winter side is made of outdoor fabric or faux leather, while you can choose the summer side from various fabric options – ideal for every season and every dog!

Changing the cover on your Wau-Bed is quick and easy. Simply follow these steps:

1. Opening the zipper on the underside: There is a zipper on the underside of the dog bed, which is used to open the cover.

2. Removing the outer ring: First, peel off the cover of the outer ring. This forms the edge of the bed and is easily removable.

3. To change the inner cushion: Open the second zipper located on the inner cushion.
Remove the inner cushion and replace or clean the cover as necessary.

4. Put the cover back on: First, pull the cover onto the inner cushion and close the zipper.

Then you put the outer ring cover back on and close the bottom zipper.

With the two zippers – one for the outer ring and one for the inner cushion – you can quickly and easily change the cover of the Wau-Bed. This keeps your dog's bed hygienic and fresh!

Yes, the covers of our dog beds are removable and designed to be particularly user-friendly. Thanks to a well-thought-out design, cleaning and maintaining the dog beds is child's play.

Removable covers – here's how it works:

Zipper system: Our dog beds are equipped with a high-quality zipper that allows for quick and easy removal of the covers.

Individual parts: Both the inner cushion and the outer ring can be removed separately, making handling even more practical.

Advantages of deductible allowances:

Easy cleaning: Removed covers can be cleaned in the washing machine or, in the case of materials such as synthetic leather, simply wiped with a damp cloth.

Hygiene: Regularly removing and cleaning the cover ensures a clean and fresh sleeping environment – ​​ideal for allergies or shedding season.

Durability: Removable covers allow for separate care, which extends the overall lifespan of the dog bed.

Yes, the covers of the Wau-Beds are generally suitable for puppies, but there are a few things you should keep in mind:

Advantages of covers for puppies:

Easy to care for: The covers are easy to remove and machine washable at 40°C. This is ideal for puppies who might still have little "accidents" in the early stages.

Robust: The high-quality materials are durable and can withstand the first playful attacks of puppies - here we particularly recommend our scratch-resistant Pets Friendly fabrics.

Hygienic: The covers are easy to clean and provide a hygienic sleeping environment, which is especially important for the sensitive health of puppies.

Additional protection for puppies : Since puppies often leave liquids uncontrollably or like to chew, we recommend: Waterproofing: To protect the bed from urine or other liquids, an additional dirt and moisture protection should be used.

Chew protection: If your puppy chews heavily on fabrics, a more robust cover such as faux leather or Pets Friendly could be a good choice to avoid damage.

No, the covers of the Wau-Beds are not completely water-repellent . While they can withstand light moisture, such as small splashes of water, they do not offer comprehensive protection against larger amounts of liquid.

What to do in case of heavy soiling or moisture?

For additional protection, we recommend using a dirt and moisture protector , which is available separately. This provides:

1. Waterproofing: Optimal protection against liquids such as water, urine or dirt.
2. Easy cleaning: The waterproof cover is easy to wipe clean and washable, ensuring the bed remains hygienic.

While the covers can withstand light moisture, they are not completely water-repellent. For reliable protection against dampness, we recommend using a suitable dirt and moisture protector in addition.

No, the EMMY & PEPE replacement covers are specially designed for our Wau-Beds and therefore do not fit other dog beds.

Why do the covers only fit Wau-Beds?

Custom dimensions: The interchangeable covers are precisely tailored to the dimensions and design of the Wau-Beds.

Special fit: They take into account the specific shapes, inlays and zipper systems of Wau-Beds, which guarantees a perfect fit.

High-quality workmanship: The covers are designed to optimally complement the special properties of Wau-Beds such as comfort, stability and hygiene.

The EMMY & PEPE replacement covers are exclusively designed for our Wau-Beds and offer the perfect combination of fit, quality, and style. Unfortunately, they are not compatible with other dog beds.

• We're speeding things up! All orders are shipped within 2-5 business days of receiving payment. If everything goes smoothly, your package should arrive in under a week – provided your desired item is in stock.
  You can find the current delivery time directly on the respective product page.
  
  If you have ordered multiple items with different delivery times, we kindly ask for your patience. For sustainability reasons, we will ship your order together as soon as all items are available.
• We deliver our products worldwide.
• The delivery time begins after receipt of payment.
• Payment options include: prepayment via bank transfer, purchase on account, instant banking, Shopify Pay or payment via PayPal.
• Shipping is via DHL. Shipping costs are calculated directly at checkout.

What does the right of withdrawal look like in normal cases?
You have the right to cancel your order within 30 days without giving any reason. The period begins as soon as you or a person designated by you (other than the delivery person) has received the goods.

To exercise your right of withdrawal, you must send us a clear statement of this. It is sufficient if you send this notification before the 30-day period expires.

Refund & Return:
Once we have received your cancellation and the returned goods, we will refund the purchase price (including delivery costs, unless you chose a more expensive shipping method than our standard shipping) within 30 days. The refund will be issued via the same payment method you used for the original purchase.

Please note:
The goods must be returned to us with sufficient postage – we cannot accept collect shipments.

No right of withdrawal for personalized products:
According to § 312g para. 2 no. 1 of the German Civil Code (BGB), there is no right of withdrawal for products that have been manufactured or personalized according to your specifications. This includes, for example, custom-made dog beds or other special orders. An exchange or return is only possible if there is a defect as defined by the statutory warranty.

In short: YES! Our EMMY & PEPE shop - the dog shop with a wow factor - is located in the unique dog competence center in Sinzing near Regensburg.

You'll find our complete product range on site – from stylish collars and leashes to cozy bathrobes and our high-quality orthopedic dog beds. Come by, get some advice, and discover the world of EMMY & PEPE up close!

Address: Bruckdorferstr. 38, 93161 Sinzing