Wau Poncho Mint
100% Vegan
30-day return policy
100% handmade by us for you
Description
Wau poncho "Mint"
The Wau poncho is the ideal companion for walks in any weather. Specially designed for dog owners, it combines protection from rain and dirt with thoughtful details that make time with your dog even more enjoyable.
Characteristics:
- Water and dirt repellent: The Wau poncho protects you from rain, wetness and dirt – perfect for outdoor adventures in bad weather.
- Side pockets : Practical, easily accessible side pockets offer space for small items such as keys or treats.
- Large front pocket : The spacious front pocket is ideal for larger items you need on the go, such as dog toys or a treat bag.
- Hood with good visibility : The specially designed hood protects against rain, but still allows you a clear view of your dog running right next to you.
- Adjustable collar : The collar can be buttoned up or worn open as needed to ensure optimal comfort and protection.
- Lightly lined : For added comfort, the poncho is lightly lined, so it keeps you warm even in cooler temperatures without being too heavy.
The dog poncho offers the perfect combination of functionality, comfort, and style, ensuring you and your dog are well-equipped for any weather. The poncho is highly water-repellent but not 100% waterproof in heavy rain.
*Colors may vary depending on the monitor.
**All our products are 100% handmade and may therefore differ from the stated dimensions.
Care instructions
Shipping & Returns
We ship your desired product quickly and reliably with DHL. Items in stock are shipped within 2–5 business days. Products that we custom-make for you take approximately 3–4 weeks to ship. If you are not satisfied with a product, you can return it to us within 30 days. You can find all further information in the footer under our FAQs.
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Wau Poncho Mint
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Shipping information
We ship your order with lots of love and care. Delivery within Germany usually takes 2–4 business days. Please note that some of our products are handmade – quality sometimes takes a little time. You can check the shipping status at any time via shipment tracking.
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Customer support
Do you have questions about your order, a product, or just need some quick help? Our customer service team is here for you – personal, friendly, and fast. Simply send us an email or use the contact form. We usually get back to you within 24 hours on weekdays.
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FAQ – Frequently Asked Questions
You're not alone – we've already answered many questions. Our FAQs provide quick help on topics like choosing a size, returns, materials, and care instructions. And if anything remains unclear, we're happy to help you personally.
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Write to us
Whether it's feedback, a question, or just a friendly hello – we'd love to hear from you! Feel free to contact us anytime via our contact form or directly by email. We're available on weekdays and will get back to you as soon as possible – we promise.
Your companion in wind and weather
The Wau poncho combines thoughtful design with weatherproof functionality, making it a must-have for walks with your four-legged friend – no matter what the weather. With its cleverly placed pockets – including a large front pocket with snap closures and two side pockets – you'll have everything you need within easy reach: treats, toys, or even your water bottle fit perfectly.
The adjustable neck area ensures maximum freedom of movement, while the specially designed hood gives you a clear view of your dog. The elasticated cuffs protect against rain and can be easily pushed up without slipping – practical and comfortable at the same time.
The weatherproof material boasts a 3-layer membrane, a water column rating of up to 5000 mm, and a comfortable feel – even on longer excursions. Light padding in the hood keeps your ears cozy and warm without adding unnecessary weight to the poncho.
Better Together
No more searching, no more combining – with our lovingly curated set, you have everything that belongs together. Perfectly coordinated in design and function – for you and your dog.
Frequently asked questions about the product
Payment & Shipping
- We're speeding things up! All orders are shipped within 2-4 business days of receiving payment. If everything goes smoothly, your package should arrive in under a week – provided your desired item is in stock.
You can find the current delivery time directly on the respective product page.
If you have ordered multiple items with different delivery times, we kindly ask for your patience. For sustainability reasons, we will ship your order together as soon as all items are available. - We deliver our products worldwide.
- The delivery time begins after receipt of payment.
- Payment options include: prepayment via bank transfer, purchase on account, instant banking, Shopify Pay or payment via PayPal.
- Shipping is via DHL. Shipping costs are calculated directly at checkout.
Returns & Cancellations
What does the right of withdrawal look like in normal cases?
You have the right to cancel your order within 30 days without giving any reason. The period begins as soon as you or a person designated by you (other than the delivery person) has received the goods.
To exercise your right of withdrawal, you must send us a clear statement of this. It is sufficient if you send this notification before the 30-day period expires.
Refund & Return:
Once we have received your cancellation and the returned goods, we will refund the purchase price (including delivery costs, unless you chose a more expensive shipping method than our standard shipping) within 30 days. The refund will be issued via the same payment method you used for the original purchase.
Please note:
The goods must be returned to us with sufficient postage – we cannot accept collect shipments.
No right of withdrawal for personalized products:
According to § 312g para. 2 no. 1 of the German Civil Code (BGB), there is no right of withdrawal for products that have been manufactured or personalized according to your specifications. This includes, for example, custom-made dog beds or other special orders. An exchange or return is only possible if there is a defect as defined by the statutory warranty.
Can I pick up my order?
In short: YES! Our EMMY & PEPE shop - the dog shop with a wow factor - is located in the unique dog competence center in Sinzing near Regensburg.
You'll find our complete product range on site – from stylish collars and leashes to cozy bathrobes and our high-quality orthopedic dog beds. Come by, get some advice, and discover the world of EMMY & PEPE up close!
Address: Bruckdorferstr. 38, 93161 Sinzing