Wau-Pocket
100% Vegan
30-day return policy
100% handmade by us for you
Description
Wau-Pocket - The small treat pocket on the front of the Wau-Pack
To change the design of your Wau-Pack, or even individually . Because you can easily attach the Wau-Pocket to your belt or to your pants or bag with the carabiner . Practical, right?
Our specially developed clip closure keeps the treats securely in the Wau-Pocket . When you open the closure , it stays firmly open , making it easy to remove the snacks.
- Attention: If you are purchasing your Wau-Pocket to fit an existing Wau-Pack, please pay attention to the metal color. If your Wau-Pack has black carabiners, please select the Pocket with a black carabiner, otherwise the Pocket's snaps will not fit the Pack.
*Colors may vary depending on the monitor.
Care instructions
Shipping & Returns
We ship your desired product quickly and reliably with DHL. Items in stock are shipped within 2–5 business days. Products that we custom-make for you take approximately 3–4 weeks to ship. If you are not satisfied with a product, you can return it to us within 30 days. You can find all further information in the footer under our FAQs.
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Wau-Pocket
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Shipping information
We ship your order with lots of love and care. Delivery within Germany usually takes 2–4 business days. Please note that some of our products are handmade – quality sometimes takes a little time. You can check the shipping status at any time via shipment tracking.
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Customer support
Do you have questions about your order, a product, or just need some quick help? Our customer service team is here for you – personal, friendly, and fast. Simply send us an email or use the contact form. We usually get back to you within 24 hours on weekdays.
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FAQ – Frequently Asked Questions
You're not alone – we've already answered many questions. Our FAQs provide quick help on topics like choosing a size, returns, materials, and care instructions. And if anything remains unclear, we're happy to help you personally.
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Write to us
Whether it's feedback, a question, or just a friendly hello – we'd love to hear from you! Feel free to contact us anytime via our contact form or directly by email. We're available on weekdays and will get back to you as soon as possible – we promise.
Change your style
The Wau-Pocket is the ideal complement to your Wau-Pack and a versatile accessory . It can be easily attached to your trousers or bag with a belt or carabiner .
Thanks to the clever clip closure, treats stay securely stored , while the open closure remains stable – for quick and easy removal. The robust outdoor material is water and dirt repellent.
The silicone-coated inner lining provides protection against grease and water. Perfect for any walk!
Better together
No more searching, no more combining – with our lovingly curated set, you have everything that belongs together. Perfectly coordinated in design and function – for you and your dog.
Frequently asked questions about the product
Payment & Shipping
- We're speeding things up! All orders are shipped within 2-4 business days of receiving payment. If everything goes smoothly, your package should arrive in under a week – provided your desired item is in stock.
You can find the current delivery time directly on the respective product page.
If you have ordered multiple items with different delivery times, we kindly ask for your patience. For sustainability reasons, we will ship your order together as soon as all items are available. - We deliver our products worldwide.
- The delivery time begins after receipt of payment.
- Payment options include: prepayment via bank transfer, purchase on account, instant banking, Shopify Pay or payment via PayPal.
- Shipping is via DHL. Shipping costs are calculated directly at checkout.
Returns & Cancellations
What does the right of withdrawal look like in normal cases?
You have the right to cancel your order within 30 days without giving any reason. The period begins as soon as you or a person designated by you (other than the delivery person) has received the goods.
To exercise your right of withdrawal, you must send us a clear statement of this. It is sufficient if you send this notification before the 30-day period expires.
Refund & Return:
Once we have received your cancellation and the returned goods, we will refund the purchase price (including delivery costs, unless you chose a more expensive shipping method than our standard shipping) within 30 days. The refund will be issued via the same payment method you used for the original purchase.
Please note:
The goods must be returned to us with sufficient postage – we cannot accept collect shipments.
No right of withdrawal for personalized products:
According to § 312g para. 2 no. 1 of the German Civil Code (BGB), there is no right of withdrawal for products that have been manufactured or personalized according to your specifications. This includes, for example, custom-made dog beds or other special orders. An exchange or return is only possible if there is a defect as defined by the statutory warranty.
Can I pick up my order?
In short: YES! Our EMMY & PEPE shop - the dog shop with a wow factor - is located in the unique dog competence center in Sinzing near Regensburg.
You'll find our complete product range on site – from stylish collars and leashes to cozy bathrobes and our high-quality orthopedic dog beds. Come by, get some advice, and discover the world of EMMY & PEPE up close!
Address: Bruckdorferstr. 38, 93161 Sinzing