Wau-Pack replacement strap
100% Vegan
30-day return policy
100% handmade by us for you
Description
Replacement strap for the Wau-Pack
Do you want to replace or adjust the strap on your Wau-Pack? With the practical replacement straps for all Wau-Packs, you can now flexibly choose the color or length of your strap according to your wishes.
Special features:
Versatile: Choose from different colors to perfectly match the strap to your style.
Individual: Determine the optimal length for your dog pack
Important to know: The stated length always refers to the entire circumference of the dog carrier, including the strap. Please make sure to choose the correct length for your needs.
Related to this:
Wau-Pack replacement strap
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Shipping information
We ship your order with lots of love and care. Delivery within Germany usually takes 2–4 business days. Please note that some of our products are handmade – quality sometimes takes a little time. You can check the shipping status at any time via shipment tracking.
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Customer support
Do you have questions about your order, a product, or just need some quick help? Our customer service team is here for you – personal, friendly, and fast. Simply send us an email or use the contact form. We usually get back to you within 24 hours on weekdays.
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FAQ – Frequently Asked Questions
You're not alone – we've already answered many questions. Our FAQs provide quick help on topics like choosing a size, returns, materials, and care instructions. And if anything remains unclear, we're happy to help you personally.
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Write to us
Whether it's feedback, a question, or just a friendly hello – we'd love to hear from you! Feel free to contact us anytime via our contact form or directly by email. We're available on weekdays and will get back to you as soon as possible – we promise.
Frequently asked questions about the product
Is it possible to exchange the treat bag?
Yes, absolutely! The dog pocket is interchangeable, so you can individually restyle your EMMY & PEPE dog walking bag.
Things you should pay attention to:
• Button and carabiner colors – choose a pocket with the same button color as on your Wau-Pack
• Easy attachment – Quick and easy to replace for greater flexibility.
What is the size of the Wau-Pack?
The Wau-Pack is available in three sizes, with the length of the straps including the pack giving the specified circumference:
• S: 60 – 85 cm
• M: 80 – 110 cm
• L: 100 – 145 cm
➡ Thanks to the adjustable straps, the Wau-Pack can be optimally adjusted to the body circumference!
Payment & Shipping
- We're speeding things up! All orders are shipped within 2-4 business days of receiving payment. If everything goes smoothly, your package should arrive in under a week – provided your desired item is in stock.
You can find the current delivery time directly on the respective product page.
If you have ordered multiple items with different delivery times, we kindly ask for your patience. For sustainability reasons, we will ship your order together as soon as all items are available. - We deliver our products worldwide.
- The delivery time begins after receipt of payment.
- Payment options include: prepayment via bank transfer, purchase on account, instant banking, Shopify Pay or payment via PayPal.
- Shipping is via DHL. Shipping costs are calculated directly at checkout.
Returns & Cancellations
What does the right of withdrawal look like in normal cases?
You have the right to cancel your order within 30 days without giving any reason. The period begins as soon as you or a person designated by you (other than the delivery person) has received the goods.
To exercise your right of withdrawal, you must send us a clear statement of this. It is sufficient if you send this notification before the 30-day period expires.
Refund & Return:
Once we have received your cancellation and the returned goods, we will refund the purchase price (including delivery costs, unless you chose a more expensive shipping method than our standard shipping) within 30 days. The refund will be issued via the same payment method you used for the original purchase.
Please note:
The goods must be returned to us with sufficient postage – we cannot accept collect shipments.
No right of withdrawal for personalized products:
According to § 312g para. 2 no. 1 of the German Civil Code (BGB), there is no right of withdrawal for products that have been manufactured or personalized according to your specifications. This includes, for example, custom-made dog beds or other special orders. An exchange or return is only possible if there is a defect as defined by the statutory warranty.
Can I pick up my order?
In short: YES! Our EMMY & PEPE shop - The dog shop with a wow effect** is located in the unique dog competence center in Sinzing near Regensburg.
You'll find our complete product range on site – from stylish collars and leashes to cozy bathrobes and our high-quality orthopedic dog beds. Come by, get some advice, and discover the world of EMMY & PEPE up close!
Address: Bruckdorferstr. 38, 93161 Sinzing