Wau-Floor Cord

Yes, the Wau-Floor dog mat is ideal for outdoor use, such as in the dog park or garden.

Why is the mat suitable for outdoor use?
• 5 cm premium cold foam core – Effectively protects against cold floors and hard surfaces.
• Water and dirt repellent outdoor fabric – The robust base withstands moisture, mud and dirt.
• Durable & easy to clean – Simply wipe clean and hard-wearing for everyday use.
• Ideal for dogs of all ages – especially comfortable for older dogs or those with allergies.
• Perfect for on the go – Fits in the dog crate, the trunk or as a mobile resting area.

➡ Whether indoors or outdoors – the Wau-Floor dog mat always offers your dog a comfortable, protected lying area!

Custom designs are possible thanks to our configurator!
You can individually configure your very own Wau-Floor in the configurator.

Customization options:
• Length & width: Choose the perfect size for your dog.
• Mat thickness: Determine how much padding your dog needs.
• Fabric & Color: Choose your favorite fabric to match your style.

This way, your dog gets a custom-made, comfortable sleeping mat that perfectly suits their needs! 🐶✨

Yes, you can order replacement covers for your Wau-Floor!

You can easily configure these individually in the configurator and customize them to your liking.

Advantages of alternating allowances:

• Easy cleaning: While one cover is being washed, you can use the other.
• Flexible design: Choose colors and materials to match your interior style.
• Longer lifespan: By changing the covers, your Wau-Floor always stays fresh and well-maintained.

The "Wau-Floor" dog mat from EMMY & PEPE is made of high-quality materials that ensure first-class comfort and durability.

Material & Construction:
• Core: 5 cm high premium cold foam that effectively insulates against cold floors, supports your dog's joints and spine, and promotes a pressure-relieving lying position.

• Cover: High-quality, robust fabric that is pleasantly soft and easy to clean.

Advantages of the material:

• Ensures a more restful sleep and a relaxed awakening.
• Especially suitable for dogs with joint problems or a high need for lying comfort.
• Durable and easy to care for – the cover is removable and washable.

Thanks to their size, our Wau-Floor beds are also great for on the go, for the car or for corners in the house where a dog bed won't fit.

Yes, the cover of our Wau-Floor dog mat is removable!

For a more thorough cleaning, you can simply remove the cover and wash it in the washing machine. This keeps the Wau-Floor hygienically clean and fresh.

No, the Wau-Floor dog mat is not completely waterproof or scratch-resistant, but it still offers good protection.

Moisture protection & material properties:
• Light moisture is repelled – The cover protects against minor accidents or wet paws.
• Underside made of outdoor fabric – dirt and water repellent, ideal for various surfaces.
• Not suitable for severe incontinence – larger amounts of liquid can cause moisture to penetrate the mat.

The correct size Wau-Floor for your dog depends on its size and sleeping habits. There are three sizes to choose from:

Size overview:
• S (small dogs) – Ideal for dogs up to approx. 10 kg (e.g. Chihuahua, Dachshund, Maltese).
• M (medium-sized dogs) – Perfect for dogs between 10–25 kg (e.g. Cocker Spaniel, Border Collie, Beagle).
• L (large dogs) – Suitable for dogs weighing approximately 25 kg or more (e.g., Labrador, Golden Retriever, German Shepherd).

How do I choose the right size?

Measure your dog from nose to base of tail and choose the size that gives him enough room to lie down and stretch out.

• We're speeding things up! All orders are shipped within 2-4 business days of receiving payment. If everything goes smoothly, your package should arrive in under a week – provided your desired item is in stock.
  You can find the current delivery time directly on the respective product page.
  
  If you have ordered multiple items with different delivery times, we kindly ask for your patience. For sustainability reasons, we will ship your order together as soon as all items are available.
• We deliver our products worldwide.
• The delivery time begins after receipt of payment.
• Payment options include: prepayment via bank transfer, purchase on account, instant banking, Shopify Pay or payment via PayPal.
• Shipping is via DHL. Shipping costs are calculated directly at checkout.

What does the right of withdrawal look like in normal cases?
You have the right to cancel your order within 30 days without giving any reason. The period begins as soon as you or a person designated by you (other than the delivery person) has received the goods.

To exercise your right of withdrawal, you must send us a clear statement of this. It is sufficient if you send this notification before the 30-day period expires.

Refund & Return:
Once we have received your cancellation and the returned goods, we will refund the purchase price (including delivery costs, unless you chose a more expensive shipping method than our standard shipping) within 30 days. The refund will be issued via the same payment method you used for the original purchase.

Please note:
The goods must be returned to us with sufficient postage – we cannot accept collect shipments.

No right of withdrawal for personalized products:
According to § 312g para. 2 no. 1 of the German Civil Code (BGB), there is no right of withdrawal for products that have been manufactured or personalized according to your specifications. This includes, for example, custom-made dog beds or other special orders. An exchange or return is only possible if there is a defect as defined by the statutory warranty.

In short: YES! Our EMMY & PEPE shop - the dog shop with a wow factor - is located in the unique dog competence center in Sinzing near Regensburg.

You'll find our complete product range on site – from stylish collars and leashes to cozy bathrobes and our high-quality orthopedic dog beds. Come by, get some advice, and discover the world of EMMY & PEPE up close!

Address: Bruckdorferstr. 38, 93161 Sinzing